My Wine Deals • Frequently Asked Quest?onsclose
What is your privacy policy?
At MyWinedeals.com we are committed to respecting and protecting your privacy and the integrity of the information you share with us. We believe that our site should provide a safe environment for anyone who visits and purchases wine from us. We are also committed to providing you top-notch service and a satisfying experience – in addition to the finest wines possible. Read our full Privacy Policy here.
How do I know that you have received my order?
After you place an order, you should see an acknowledgement page with an order number. You should also receive a confirmation via email. Additionally, upon visiting your account, you should see the order on the Order Status page.
Do presales and futures get charged to my credit card when they arrive in stock, or at the time of purchase?
All presales and futures are charged at the time when you place your order. Since all presales and futures are guaranteed orders, we must have a firm commitment from the customer to purchase the wine. The price advertised during the presale is often a lower price, and the price is subject to change once we purchase for our regular inventory. Having the presale paid in full ahead of time will guarantee the discounted presale price should it change at a later date.
Must I order online?
We still use email, so that remains a possibility as well, if you’d prefer.
How can I check on my orders? Can I track the package?
You can view all your orders, previous and current, by first logging in to your account and then choosing the Order History page.
How long will it take to receive my order?
We make every attempt to get your order shipped to you as soon as possible. Please keep in mind that there are a couple factors that can prevent your order from making its way on to the truck immediately…
It takes us a bit of time to consolidate your order, and get it to our shipping department where it is packed and labeled. The time between when you place the order and when it is pulled and packed can vary from a couple of hours to a couple of days, depending upon order volume.
If any items are temporarily unavailable (but due in within a few days), we may hold your order in our warehouse and wait for the missing items to arrive. We shall have our customer service department try to contact you if this is the case.
IMPORTANT – We attempt to ship wines at the beginning of each week in order to get shipments to you before the weekend. This is because we have no control over the temperature conditions at our freight carriers’ warehouses. The result may be a delay in your shipment. Please understand that this policy is due to our commitment to ensuring your order arrives in perfect condition.
Can I modify my order after it has been placed?
Before it goes to shipping, of course. We are always happy to see add-ons.
Is your shipping insured?
We can make the option available to you; expect an email from our shipping department.
How long does shipping take from Washington DC to where I am?
Approximate estimates are: East Coast, 1-3 business days; to the Midwest, 3-5 business days; West Coast 5-7 business days. Please note that these estimates are approximate and the actual amount of time can vary, particularly during the holiday season or in the event of inclement weather.
Do you ship to a business address? to a PO Box?
Yes, we do ship to business addresses, which is certainly advisable if no one (21 years of age!!) might be at your home address to sign for the delivery. You must be sure to include the business/company name, as well as a suite or a floor number in the ship-to information, to ensure that the package(s) are delivered properly. We cannot, however, ship to post office boxes under any circumstances.
To which states are you allowed to ship wine?
Please contact us at info@mywinedeals.com to see if you are in a state where we can ship to you.
What happens if no one is available to sign for my delivery?
There must be an individual at least 21 years old to sign for any delivery if the shipment contains alcohol. If no one is available when delivery is attempted, two more attempts will be made on subsequent business days. At this point you can contact the shipper to make alternative shipping arrangements after the first attempt is made. Should delivery fail on all three attempts, the package will be returned to the sender, and we must re-charge shipping in order for the package(s) to be sent once more.
Do I have an option to hold my order until a later shipping date?
Within reason, of course – for example, if you’re going to be away for a short period of time, it shouldn’t pose any great difficulty for us.
Why must I create an account to place my order or receive your newsletter?
Creating a account allows us to save information about you and your orders so that we can give you consistently better service. Once you have created an account we can:
- Easily fill in your billing and shipping information when you place an order
- Keep a file with your shipping addresses
- Maintain a history of previous purchases for your review
- !! We do not make our customer list available to third parties, and we do not share any information about you with any outside party without your prior permission. For more information, see our Privacy Policy
What is your policy on discounts?
Customarily it’s 15% on a case, though there will occasionally be items subject to net pricing.
Is it safe to use my credit card?
Yes. We use the latest encryption technology to keep your information safe. Each purchase you make with us will be protected and secure.
Which credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover cards.
Does My Wine Deals accept returns?
Here, things become just a bit complicated. According to law, we are only allowed to accept returns of alcoholic beverages if they are defective of quality. Additionally, because of the fees charged by your credit card company when we charge and subsequently credit your card, we may enforce the collection of our restocking fee, 5% of the order total. The circumstances surrounding the order may impact our enforcement of this policy.
We are aware that “buyer’s remorse” does indeed exist. Please be gentle.
You will not be responsible for paying the restocking fee if we have made an error with your order.
Your positive opinion of My Wine Deals is the most important thing . We strive to deliver high quality products, arrange for reliable shipping that gets your purchase to you as expeditiously as possible, and exceptional customer service. If you are not satisfied with your order, please contact us right away. We will do all that we can to make things right.
Do you have a retail street address that I could visit?
We do not, as a matter of fact… but welcome to the future!
Do you ever buy older wines from your customers?
Yes we do. We are interested in acquiring “collectible” wines that have been perfectly stored. For more information, contact us at info@mywinedeals.com